FAQ
To make your booking experience as easy as possible, we have answered your most common questions!
To avoid penalty of first night room rate plus taxes, reservations must be cancelled 72 hours prior to arrival. In case of No-Show, the first night room rate plus taxes will be charged.
Fly to Calgary (yyc), Alberta. Then it’s just an hour and a half drive on the Trans Canada highway to Banff. If you don’t want to rent a car, we recommend Mountain Park Transportation, The Banff Airporter or Brewster Transportation.
More detailed directions to The Rundlestone Lodge can be found on our Location page of our website.
Our indoor pool is open from 8am to 10pm daily! This is also the same for our hot tub.
We have an underground parkade with first come, first serve spaces available for our guests.
It’s 6’ 4” or 1.9 meters tall.
There are some incredible locations in town we can recommend, but breakfast at the Keg Steakhouse in the Banff Caribou Lodge & Spa is delicious and close-by!
There is no deposit required for single reservations booked directly with us! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy.
For bookings of 3 rooms or more we require a deposit of 1 night + tax, this deposit is refundable if cancelled outside of our 72hr cancellation policy.
Yes, we bought you a pass so you can use Banff’s local public transit system: ROAM Transit.
- This pass includes our Banff local transit in the Town of Banff
- Stops include the Banff Gondola, the Upper Hot Springs, Lake Minnewanka and more.
- Services to Lake Louise and Johnston Canyon are extra.
Visit the Front Desk for your complimentary ROAM guest pass and schedule.
I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?
Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.